LICSLICS® specifies the procedure to certify a service provider in the standard specific certification schemes. Each ISO 1700 or ISO 18587 certification process involves the following steps:
Application: Submitted using the certification form provided by the local certification partner.
Documentation: The service provider must file documentation containing basic information about the company, along with a self-declaration describing how the service provider complies with the requirements of applicable standard.
The audit: The core of the certification process is the audit, the purpose of which is to gather evidences that the service provider meets the requirements of the standard. This evidence includes, for example, interviews with relevant staff, checking records and client jobs undertaken and monitoring activities. The audit is performed by a qualified auditor who has been trained specifically to conduct LICS audits.
Review and issue of the certificate: Following the audit, the auditor sends his/her report to Austrian Standards, which will then assess the audit report. If the assessment is positive, a certificate is issued that is valid for 3 years.
Surveillance audits: In order to maintain the certificate, surveillance audits shall be carried out on a 1-year cycle.
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